I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 60 days of delivery
Ship items back to me within: 90 days of delivery
Request a cancellation within: 3 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Our design allows you to attach all of our pulls and knobs with a simple machine screw. We provide a 1 1/2" length screw to attach to a standard drawer front (1-1 1/4" thick). We can accommodate requests for different length screws, if the preferred length is indicated before shipment. If a different length is required at a later point, we use 10-24 screws for small, large and x-large and 1/4-20 screws for medium; mini varies: please contact.
The feedback we tend to get back from customers is that "we didn't realize how big the pull were going to be". That being said, some people love the large chunky look and others exchange for a smaller pull. Therefore, when in doubt, we recommend ordering a smaller rope diameter.
We also do put restrictions on the rope size depending on the spacing between the holes. This is due to the ability of the rope to bend. Our recommendations are:
1/4" (tiny): Recommended hole spacing 1 - 3 inches
3/8" (small): Recommended minimum hole spacing 2 inches
1/2" (medium): Recommended minimum hole spacing 4 inches
5/8" (large): Recommended minimum hole spacing 5 inches
3/4" (x-large): Recommended minimum hole spacing 7 inches
This depends on which pull design you are interested in. For the right angle pulls, the projection is right around 1". For the straight pulls, the minimum projection is ~2" and will be more depending on the hole spacing and length of rope used.
If you are interested in a specific pull, we are more than happy to answer specific sizing questions. Just shoot us a convo!
We offer free shipping for any order over 10 items.
Please contact us for specifics on discounts for very large orders. This is very dependent on lead time, our stock availability, and current pricing of parts. We try our best to pass discounts on to the customer if at all possible.
We use classic sisal and manila rope. We trim stray pieces, so the rope is not extremely rough, but we generally wouldn't recommend it for kid's spaces. We do offer a cotton rope option for kid's dressers, playrooms, etc.
If you are interested in this option, please contact us about a custom order.